All delivered using Microsoft® Dynamics™ CRM 4.0 from Highland MSP.

Microsoft Dynamics CRM 4.0 offers you a flexible on-demand solution and drives improved customer communication and sales. Far from the one-size-fits-all solution offered by some, our solution is highly flexible, can be tailored to most customers needs, and is integrated into our platform under a shared Active Directory structure and single sign-on.

If you use Microsoft Office or Microsoft Outlook, you can easily add and use CRM capabilities with Microsoft Dynamics
CRM because of its intuitive user interface. Dynamics CRM was designed to integrate with Microsoft Office programs,
so you gain a powerful CRM solution using familiar tools. Using the Outlook plug-in, you can access a variety of
marketing, sales, and customer service modules to market products, make sales decisions, solve problems, and
get strategic views of your business.

Marketing: Gain a clearer view of your customers and make more informed marketing investments.
Our hosted Dynamic CRM 4.0 allows you to segment customer lists and market to one or more of
these identified segments individually. With Dynamics CRM, your marketing professionals can
leverage tools for:

• Customer segmentation
• Campaign planning and execution
• Data extraction and cleansing
• Analysis and reporting
• Marketing/sales collaboration tools
• Information sharing portals